All of the items sold in our store meet all ASTM and CPSC safety standards where applicable. Where items are not covered by these standards (such as boulders), we assess the potential risks and suggest ways to avoid possible problems.
However, please keep in mind that Natural Playgrounds are just that: Natural. They are designed to engage children in the beauty, wonder, and challenges found in the out-of-doors where there is always some low level of risk, because, after all, your children need the same challenges you had when you were young and learned to manage those very same risks.
Orders placed after 12:01 PM will be processed the following day. We fulfill orders within four weeks, sometimes less. We are a small shop, and everything is hand crafted, so it does take some time, but we’re pretty good at sticking to a schedule.
Product images may not be exact representations of actual products listed in the store. The natural materials and hand-made products can vary in design, color, look, and feel.
Sectional slides carry a one-year warranty against manufacturing defects from the slide manufacturer, which warranty is contingent upon following the exact installation instructions provided by this company. Should any warranty issue arise, Natural Playgrounds Company will work with both the customer and the manufacturer toward a timely solution.
Please note about sectional slides: if someone other than the Natural Playgrounds Construction Company (NPCC) installs the slide, we cannot be held responsible for issues arising from the installation (bumpy slides, joint separation, distortion, etc.)
All other products carry a one-year warranty from manufacturing defect (except for items made with tree parts, such as stepping stumps, balance logs, tree cookies, etc.), in which case the warrantee is limited to workmanship only.
Many of our products are made from natural wood materials, so natural weathering is a natural part of their aging process, even when we use kid-friendly pressure-treated wood. If these wooden play elements are not treated on a regular basis, splits, cracks, and warping will be exacerbated, and after a while may make the play element unsafe.
Regular treatment of wood products means at least twice per year they must be sprayed/brushed with a kid-friendly wood preservative such as the Thompson’s we sell in our store.